Welcome Back!
We hope that you and your family have stayed healthy during these trying times. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice, which certainly you have seen during your visits to our office. Our infection control protocols are designed, so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office. We will ask you to reschedule if you, or anyone in your household has been sick in the 14 days.
Temperature readings will be taken on everyone (including staff) entering the office.
Upon arrival, you will be offered the option to stay in their vehicle. We can call you when it’s time for you to come in.
You will be asked to wear a mask/covering for your nose/mouth upon entering the office. A mask will be provided for anyone without such protection.
We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in other places in the office for you to use as needed.
You may see that our waiting room will no longer offer magazines, children’s toys, and beverages, since those items are difficult to clean and disinfect. We have also reconfigured our waiting room (increased spacing of furniture) to minimize the possibility of cross contamination.
Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
Medical grade HEPA air filtration systems have been installed in the patient treatment areas, certified to filter 99.5% of particles >.1 microns in size. (for reference COVID-19 viral particles are approximated at .125 microns)
Staff members have been instructed to wear surgical masks at all times.
Temporary plexiglass barriers have been installed in the reception area.
Proper PPE, including, gowns, faceshields, N95 masks, and gloves will be worn by all clinical staff.
We will thoroughly clean and sanitize our treatment areas after each patient visit with medical grade sanitizer.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we are taking to keep you and our staff safe in our practice. To make an appointment, please call our office at (315) 986-3545 or visit our website at MacedonSmiles.com
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Sincerely,
Drs. Joe & Jeni and staff